How to contact customer service and WordPress phone support directly? - Answer to your big question explained in 5 easy steps

Why do you need support?

WordPress, which now powers more than 40% of websites on the internet today, it is a very powerful, open source and community driven content management system to build websites, there is hardly any CMS which can compete with WordPress when it comes to developing both websites and blogs.

WordPress since it's start was an open source project which means it was available for the developers and community to do further modifications, enhancements and to build plugins to extend the functionality of core WordPress. This is the reason it became very famous content management system platform but every good thing comes with some disadvantages too and availability of WordPress in open-source mode also made it vulnerable, as complete source code is available for anyone and everyone. This does not mean that WordPress is not safe, it is completely safe to use WordPress but one should understand that how you can enhance the security of WordPress before completely trusting this CMS, as WordPress has a good amount of learning curve it becomes tough for new users to properly address all WordPress issues which causes problems and errors on the website and thus increases the demand for WordPress Support.

As we provide WordPress designing services and development support for websites, we always get this question from our users that how they can get connected directly with WordPress support, this particular question from so many WordPress users inspired us to share this DIY tip on how to contact WordPress because people find it very hard to get support from WordPress directly, as WordPress does not have any phone support (you don't even need it), it becomes more and more difficult to locate and find the right help for WordPress, we have prepared a very simple step by step guide to help users - For contacting WordPress please see all the steps below.

Does WordPress have a phone number for support?

Very important question. The answer is - No, WordPress do not provide any support on the phone.

WordPress recently mentioned a phone number on their support page BUT when we dialed the same and also as mentioned in the article by author Bev Feldman the WordPress phone number does not works, as it is not answered by any live person and no one is available to take your calls. It is actually of NO use and not helpful for users when you just listen to an IVR, a recorded message will be played to divert you (when you press option 2 for WordPress technical support) back to their online support page, this clearly shows how their support works which is completely online with No Phone Support by a real live person. So, support for WordPress.com only works when you login to your WordPress account, which we also mentioned here in this guide below with detailed instructions and steps you can follow to contact WordPress.com team.

You can simply call our WordPress support phone number, 1-877-994-9757 to contact our WordPress customer support and speak with real WordPress experts live. If you have a WordPress.org website and wants to receive help on the phone, we offer one-on-one consultation.

Another claim which author Bev Feldman made in the same article is that WordPress do not charge any money to fix issues, really? It is completely a false statement, in order to get any support (to even contact them) you have to be a paid user with WordPress.com and need to subscribe with one of their plans which are Personal, Premium, Business or eCommerce plan. On signing up with any of these plan you will be billed annually in advance. In Personal and Premium plans you only get very basic email and chat support which is not very helpful at all if you are looking to take your blog or website to next level.

In Business and eCommerce plans, though you get the option of having one-on-one sessions directly with WordPress experts BUT (a bigger one) there are only 2 free sessions available, further if you need more support and need to know more about how everything works on your website then you need to purchase additional sessions which will cost you $99 for 45 minutes of concierge support session.

Most important point to note here is that WordPress.com team will never offer any kind of support and help for WordPress.org users, though both the platforms are powered by the same WordPress software but WordPress.org has to be self-hosted on your own server / hosting. In this case, as you are not paying anything to WordPress.com, all issues related to your website or blog based on WordPress.org platform has to be handled by your own.

Steps For WordPress.com Support

PLEASE NOTE: The following DIY steps for getting WordPress.com support will ONLY work if you have paid upgrade with WordPress, as they only give support for their customers enrolled in one of their plan (Personal, Premium, Business or eCommerce), if you DON'T have any plan or paid upgrade with WordPress but you still have a WordPress site then it means you have a self hosted WordPress.org website, please see your other support options below:

For WordPress.org or self hosted WordPress websites - Go here or else continue reading below:

1. Login to your WordPress account

If you have an active WordPress account then go to - https://wordpress.com/login and sign in with your username and password on the login screen, see the screenshot below for more information

2. Click on "My Sites"

Once you are logged in to your account you should be able to see the "Help Icon" located on the bottom right of your screen but if for any reason you cannot see it there then click on "My Sites" located on the top left corner of your account page else skip to "Step 3", see the screenshot image below for more information.

3. Click on "Help Icon"

You now have to click on the "Help Icon" located on the bottom right of your screen, it will show the popup which contains the "contact us" button, click on it to initiate contact with WordPress experts, please see the screenshot.

4. Select your WordPress site from the dropdown menu

Now choose your site for which you need support from the dropdown menu, make sure to select the correct site as all your sites are listed here (if you have more than one website)

5. Start typing in the chat box to contact

To initiate contact with the live support agent, start typing in the chat box, just write one or two words, this will enable the "chat with us" button, click on it to initiate the support and Voila! you will begin chatting with the real person.

Tip: Do not write your full message in the chat box as it will turn the "chat with us" label to "continue" and it can take you to the knowledge base, FAQ and support articles section of the WordPress and you will miss the opportunity to chat with a live person.

Steps For WordPress.org Support

If you have a self hosted website powered by WordPress.org platform then your support options are limited as WordPress does not have a phone support but still there are multiple ways you can get help:

1. Get free support from the WordPress community, you can post your question or issue in WordPress.org community forums.

2. If you have a theme issue you can contact the theme developer or development company.

3. If you have a plugin issue you can contact the plugin developer.

4. Call your hosting company to see if they can help.

5. For instant support call our customer service phone number - 1-877-994-9757 and speak with one of our WordPress experts. You can always get valuable help and advice from our support team.

That's it, we hope you liked the information on how you should be contacting WordPress in the RIGHT WAY.